Cloud computing has ushered in a new standard for how companies develop, deploy, and operate software, allowing them to move faster than ever before. This movement was made possible by numerous infrastructure innovations in rack-level hardware and software that remain hidden away inside the datacenters of the large cloud hyperscalers.
Enterprises that need to own their infrastructure for reasons including security, latency, reliability, and economics, are left with a fractured set of legacy enterprise technologies that require enormous overhead to operate and lack the tools developers love.
Oxide has built a vertically integrated, rack-level cloud computer, delivering the efficiencies, automation, and developer experience of the cloud in a form that businesses can own. Finally companies can take advantage of the benefits of cloud everywhere their business needs to run.
Work closely with existing and prospective customers; building deep relationships across the organization, determining their needs, and constructing the appropriate solution to meet them.
Build a strong pipeline of new prospective customers through independent outreach, having done the research to ensure engaging with Oxide will be time well spent.
Drive the entire sales process from early outreach through successful deployment; partnering with other Oxide teams on training, enablement, and customer success.
Develop and negotiate contracts with customers, working closely with legal, striving to create agreements that are beneficial to both parties.
Thoroughly document feedback from customers and collaborate with internal teams to ensure that our products and services continue improving over time.
Collaborate with Product, Engineering, and Operations teams to ensure that our customers have an exceptional experience.
Feel a sense of responsibility for the success of each customer project, and measure that success in their terms.
Are deeply curious about the companies that you work with, seeking to understand what makes their businesses thrive and what challenges they are facing
Pride yourself in developing a deep understanding of the product you are selling, from the highest level benefits to the lowest level technical details.
Get excited about a wide range of technical topics and dig really deep into them.
Don’t mind coworkers getting really excited about decades-old computers.
We are very explicit about our values, and they can be seen in daily life at Oxide, for example:
Our rigor is reflected in the quality of our customer engagements; ensuring the capabilities of our products and the needs of our customers are well matched.
Our transparency can be seen in how we document and communicate our product capabilities with our customers.
Our responsibility means that we are accountable for all aspects of making our customers successful; whether that is mapping out a new project or shepherding a support ticket through to a positive resolution.
Our curiosity drives our desire to learn everything we can about our customers and the market dynamics of the industries they operate in.
Our humor is a big part of our daily lives: we are inveterate wise-crackers whose video meetings spill into simultaneous text chat.
Far too often the support function inside of a company is relegated to an issue triage center; focused more on the exoneration of a company’s product/service than on resolving the customer’s overall issue. At Oxide we are different; we view the customer’s issue as our own, regardless of the cause, and consider supporting our customers the responsibility of everyone in the company.
Work closely with customers, from early discovery meetings, to installation and onboarding, to ongoing production operations, helping ensure that they have an exceptional experience running on Oxide.
Manage and triage inbound customer communications, driving customer issues to resolution by providing timely responses that meet our SLA levels.
Participate in regular on-call rotations to provide support for critical customer issues.
Build and maintain customer and team knowledge base documentation for troubleshooting common issues.
Work with the product assurance team to perform system level validations and participate in the release readiness process ahead of customer updates.
Work with sales, solutions engineering, and product assurance teams to create customer-specific runbooks that support installations and ongoing operations.
Work closely with engineering to prioritize bug fixes and feature requests, documenting and communicating status and next steps.
Build credibility with Oxide customers, establishing Oxide as a trusted partner.
Provide simple tools, processes, and documentation for customers to get the service they need.
Thoroughly document feedback from customers and collaborate with internal teams to ensure that our products and services continue improving over time.
Feel a sense of responsibility for the success of each customer, and measure that success in their terms.
Have experience supporting a broad and highly technical product or service.
Are deeply curious about the companies that you work with, seeking to understand what makes their businesses thrive and what challenges they are facing.
Pride yourself in developing a deep understanding of the product you are supporting, and are excited at the prospect of being able to run it yourself!
Get excited about a wide range of technical topics and dig really deep into them.
Don’t mind coworkers getting really excited about decades-old computers.
Are passionate about helping to shape a new product in these early days.
We are very explicit about our values, and they can be seen in daily life at Oxide, for example:
Our rigor is reflected in the quality of our customer engagements; ensuring that we see issues all the way through to resolution.
Our transparency can be seen in how we engage and communicate with our customers.
Our responsibility means that we are accountable for all aspects of making our customers successful; whether that is mapping out a new project or shepherding a support ticket through to a positive resolution.
Our curiosity drives our desire to learn everything we can about our customers and the market dynamics of the industries they operate in.
Our humor is a big part of our daily lives: we are inveterate wise-crackers whose video meetings spill into simultaneous text chat.